TERMS & CONDITIONS

Booking Process

The Client shall be responsible for informing Marepe Mountain View of any bookings, confirmations, booking amendments, or cancellations of rooms or services in writing by e-mail.

Provisional bookings can be held as follows:

Up to 60 days before arrival – 6 days

59 – 30 days before arrival – 3 days

Less than 30 days before arrival – 24 hours

Upon expiry of the above provisional periods Marepe Mountain View reserves the right to release reservations, unless requested in writing by the Client to extend the provisional period. The extension of any provisional period will be at the sole discretion of Marepe Mountain View.

In the event Marepe Mountain View receives a confirmed reservation request against a provisional booking by the Client, Marepe Mountain View reserves the right to request confirmation or release of the held space within 24 hours.

Confirmed bookings will be subject to the appropriate cancellation and payment policies.

Payment Terms

A booking is only held on a provisional basis until a deposit has been paid. Guests are required to pay a 50% deposit to confirm a reservation, with the balance due payable 30 days before arrival.

Only once a deposit has been paid, can a booking be considered a confirmed booking. If the deposit has not been paid, Marepe Mountain View holds the right to cancel the reservation within the appropriate booking period with just a written notification to the guest.

Balance payment

The balance payment is due 30 days prior to arrival.

Payment Methods

Guests can make payment via Visa, MasterCard or electronic transfers (EFT) into our bank account. All electronic transfers should be made in full and free of any bank charges.

Refundable breakage deposit

A R2,500 key and breakage deposit is payable with the final full payment and is refundable within 2 working days after the villa has been scrutinised and all found in order. We encourage you to let us know if any breakages occur during your stay so that we might attend to them.

The following will affect the refund of the deposit:

If there are any traces, signs, or smells indicating that someone has been smoking in the villa, the deposit will not be refunded.
If any item is missing, broken or damaged, the replacement value will be subtracted from the deposit. If you discover an instance of damage caused by a previous guest that we may have missed, please let us know right away.
If you leave irremovable stains on the bedding or towels that cause them to need to be replaced, the costs will be subtracted from the deposit. The bathroom is fitted with special make-up towels.
Any costs incurred to rectify the villa after the stay will be subtracted from the breakage deposit; this also applies to heavy cleaning.

Cancellation

Cancellation of a booking must be in writing and will only effective upon receipt of the written notification. Requests to reduce or waiver cancellation fees from the Client will be considered with the decision made at the discretion of Marepe Mountain View.

On cancellation of a confirmed reservation Marepe Mountain View is entitled to the payment of the following cancellation fees:

If cancellation of any booking, or any part thereof, is received 31 days or more prior to arrival, the deposit will be refunded minus a R100 cancellation fee.
If cancellation of any booking, or any part thereof, is received 30 to 21 days prior to arrival, a 50% cancellation fee will be charged.
If cancellation of any booking, or any part thereof, is received 20 or less days prior to arrival, a 100% cancellation fee will be charged.

Travel Insurance

A travel insurance is highly recommended and a responsibility of the guest, covering cancellation, personal effects, personal accident, medical and emergency travel expenses.